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The Growth Operating System
for AI Companies

Alex Sangster / Working Mono
February 2026

The value of SaaS is in structural decline.

AI can now build what used to take product teams months. The moat isn't software anymore - it's judgment, context, and the ability to turn that into working systems fast. We saw this coming.

Working Mono built PATCH - a Growth Operating System that sits at the intersection of code and natural language. The workflows are 100% code-based and fluid, made possible by the step-change in AI-assisted development. Underneath, the principles and context have been distilled from years of building growth systems by hand for 30+ high-growth AI companies - and then turning that manual work into a repeatable, AI-powered process. That accumulated judgment is what makes each system coherent from day one.

We have zero interest in building another tool. The market has enough tools. PATCH is an operating system built for the token economy - sharpened by every real-world problem we've encountered across 30+ deployments, fluid enough to evolve as the market does.

We turn a company's growth intent into direct outcomes. Say what you want in plain language. Get a working system deployed in days. Own everything.

Before PATCH
4-5 hires for GTM
6+ disconnected tools
Months to deploy
Data in silos
AI hallucinates
With PATCH
1 augmented operator
1 unified system
Days to deploy
Every source queryable
AI delivers real answers
30+
AI Companies
$1B+
Client Valuations
$7-12k
Monthly / Client
Day 1
Profitable

Most companies trying to use AI for growth hit the same wall: their data is fragmented. Product signals in one tool, billing in another, support in a third, CRM somewhere else. Ten disconnected systems, none talking to each other. So when they add AI, it hallucinates - because it has no coherent context to reason about.

That fragmented stack is also why most companies need 4-5 hires just to operate their commercial engine. The bloat isn't in the team. It's in the technology.

PATCH eliminates both problems. One unified system replaces the entire stack. Product, customer, revenue, operations - every dimension of the business connected in a single data model, custom-built for each client's specific growth goals. Growth intent goes in. Direct outcomes come out.

Augmented Operator
AI-native development
The human who knows the system, the context, and the client's business
Team Surfaces
Slack, CRM, Email
Wherever the team already works. Zero adoption friction
Patchbook
Client-facing open canvas
Dynamic AI interface contextual to each client's exact needs
Growth Engine
AI Guardrails + Orchestration
Aggressively cleanses, structures, enriches every data point - makes ALL context coherent to any LLM
Data Warehouse - Client-Owned
Full data sovereignty
Every source unified, normalised, queryable - one system, not ten tools
▲ ▲ ▲ ▲ ▲
Product Billing Support Enrichment CRM Operations
How we deliver
PATCH Delivery Terminal - six AI-assisted sessions per client across seven clients simultaneously
PATCH Terminal. Up to six parallel AI-assisted sessions per client, across up to seven clients at once. Built-in tracking of what is being worked on where, with guardrails for handling sensitive client data.
Why we built PATCH Terminal
Off-the-shelf IDEs and terminal interfaces were not specific enough to our delivery process. PATCH Terminal has task management, context management, and communications baked into the same surface. It tracks what is being worked on across every client session. It enforces guardrails when handling sensitive client data. New engineers onboard by opening it. No separate company guide. No wiki. No training manual. The system itself is the documentation.
What the client gets
Why we built Patchbook
Clients should not need to face a terminal to get value from their data. Patchbook is an open canvas built for each client. It makes AI interfacing dynamic and contextual to their exact needs. Any workflow, any interface, any visualization they need. Ask a question in any language. Get a live answer. The surface adapts to the team, not the other way around.
Patchbook - Weekly Scorecard with Pipeline Stage Breakdown
Patchbook: "What does our pipeline look like this week?" A live dashboard from a single question. No SQL. No tickets. No waiting.
The Intelligence Loop
Product Data
Usage patterns, API consumption, feature adoption, workspace growth
Intelligence
ICP scoring, expansion signals, power user detection, churn risk
Campaigns
Targeted outbound to accounts that match your best customers
Sales
AEs briefed with full product context before the first call
Customer Success
Expansion signals surface before renewal. Risk detected before churn
←←← Each cycle sharpens the model. Month 1 is good. Month 6 is a moat. →→→
What your team sees
Sales
Slack alert: "Acme Corp usage up 300% this month. 3 power users identified. Enterprise email domain. Expansion signal: high." Your AE knows before they open the CRM.
Product
Which features drive expansion? Which correlate with churn? Usage patterns surface automatically. Your engineers stay on the roadmap, not building dashboards.
Leadership
"What does our pipeline look like this week?" One question in Patchbook. Live dashboard. No analyst. No ticket. The same data your board deck needs, available in seconds.
Growth
A high-ICP company signs up. Usage crosses the threshold. The enrichment fires. The sequence triggers. The AE is briefed. All before lunch. No one touched a spreadsheet.

Every client owns their entire system. Code, data, logic. No lock-in. They stay because the system compounds, not because they're stuck. Everything is legible to both AI and humans, which means each improvement to the underlying models makes every client's system more capable automatically. Over time, their growth operations become a genuine moat. We now have leading GTM agencies approaching us to partner because they can't crack this problem. They still stitch together redundant software tools to approximate what PATCH does natively.


Corti
Series B · $100M+ raised · 120+ employees · 100M+ patient interactions

Healthcare sits at the frontier of AI regulation. Corti builds AI for clinical decision-making - where compliance teams scrutinize every data flow. Our system had to pass 30+ page AI impact assessments and DPIA reviews before going live. It cleared every hoop and went into production.

GDPR Compliant SOC 2 Type 2 30+ Page AI Impact Assessment DPIA Reviewed Production Deployed

Discovery to company-wide deployment in 30 days. The co-founder hard launched the system to the entire company. Organic adoption across the full team - no training, no mandates. They just started using it.

"This was the missing piece for telling our story as part of our next $50 million dollar fundraise."

Corti Founder
Co-founder launches Atlas company-wide
Co-founder hard launches the system company-wide: "everyone can make serious impact"
Andreas Cleve: I love you Atlas
Andreas Cleve, Co-founder

"THANK YOU for the heroic amount of work. The demo with our GTM team was awesome - they are already envisioning a million ways this helps them."

Ryan Ackell, VP Corporate Strategy, Corti
VP's complex data request
VP requests a complex cross-system data pull
Solved in 10 seconds
"LEGIT GAME-CHANGER ALERT. Solved in ~10 seconds."

"Honestly... if this is after 3 days live, I'm scared (in a good way) of what's next."

Pauline Vezinet, Head of GTM Ops, Corti

Atlas is what Corti's team named the custom agent built on their system. Not a generic chatbot - an interface shaped entirely by their data, their context, and their growth goals. That level of contextual awareness is only possible because of the aggressive data centralisation underneath. Every client's system works this way. Teams name the tools. They make them theirs.

Co-founder driving requirements
Co-founder proactively requesting automated intelligence reports. Team responding: "THIS IS ALREADY IN THE WORKS." Organic adoption - the team is driving their own requirements.
Corti x PATCH Requests - Notion Kanban board tracking 99+ requests
Structured delivery, not chaos. 99+ requests completed. Every task tracked from intake through completion. Full visibility for the entire team.

"Without you, it would have been a... I can't even imagine where we would be today."

Pauline Vezinet, Head of GTM Ops

Series B, $100M+
"The missing piece for our $50M fundraise"
Series B, $1B valuation
Replaced their entire enrichment stack. What took 5 days now takes 5 minutes
Series A, $650M valuation
Enterprise buyers surfaced from self-serve signups for the first time
Series A, $44M raised
Full growth engine deployed. Outbound generating pipeline
Cache
Series A, $1B+ AUM
Growth system in a regulated financial services environment
YC W24
Healthcare AI. Usage-based growth intelligence

30+ companies. 100+ growth motions deployed. Healthcare, fintech, developer tools, AI infrastructure.


Client Price
$7-12k/month
Custom Growth OS, deployed and maintained
Operator Capacity
7-10 clients
Per operator, concurrently
Gross Margin
85%+
AI development replaces headcount
SA Operator Cost
R600-800k/yr
Revenue in USD/GBP. Economics are structural
Operators Annual Revenue
3 $1-4.3M Current trajectory
10 $6-14.4M Regional scale
30 $18-43M Global operation

Alex is a Cape Town native. 2 of 3 current operators are already SA-based. The operator role is the key to this model - high-value, systematic, trainable. Not freelance gig work. A real professional path building growth systems for global companies.

AI development has leveled the playing field. An operator in Cape Town delivers the same quality as one in London. The clients care about outcomes, not geography.

Foreign revenue, local cost
USD/GBP revenue, ZAR operations. The arbitrage is structural and scales with each operator added.
Multilingual from day one
Patchbook already supports Zulu, Xhosa, Afrikaans, and English. No translation layer needed. The same interface works for every language.
Operator pipeline
The role is systematic and trainable. Maps directly to a graduate-to-professional pathway.
Patchbook Explore - Ask a question about your data in any language
"Ask a question about your data" in English, Zulu, Xhosa, or Afrikaans. The same interface, any language. Voice input included.

This is not an AI automation agency. We don't cobble together disparate workflows or compromise on the foundation. PATCH replaces the full growth operation - and we only work with companies that are ready for it. We're selective because the model demands it: clients need to be receptive to a fundamentally different way of working. The ones that are? Every competitive demo we've run against 7+ traditional proposals has closed. Every one.

Everything to this point has been built in stealth. No marketing. No outbound. Every client has come through referrals and distribution partnerships. That was deliberate. We are the first official partner of Attio, the Google Ventures-backed CRM, who refer us directly to their highest-growth startups.

Attio Founding Expert Partner Attio's first official partner. Direct referrals to hyper-growth startups.

We've been in client-funded R&D mode since the pivot - making a bet on the future of AI growth operations while the rest of the market was still selling SaaS seats. Our clients funded the iteration. The real-world problems shaped the system. The result is a proven model with proven economics and a client base that keeps referring us.

We're ready to go to market now. We can continue to self-fund and bootstrap with the support of our clients - the unit economics allow it. Or we can partner with influential entities and advisors who share a similar view of where the economy is heading and want to be part of shaping it.